Frequently Asked Questions
Find answers to common questions about buying, selling, and using the Hstock platform. If you cannot find what you are looking for, please contact support.
Why is my buyer account disabled?
Your account may be permanently disabled if our AI bot detects attempts to contact a seller directly outside of our platform. Requesting or offering direct contact (e.g. Telegram, Discord, direct crypto transfers) breaks our Terms of Service and results in an immediate ban to protect users from fraud.
How does the escrow system work?
When a buyer makes a purchase, the funds are held securely in the Hstock escrow system. The funds are only released to the seller after the buyer confirms the order is working, or automatically after the warranty period expires if no dispute is opened.
How do I open a dispute?
If the credentials provided do not work or the service is not as described, you can open a dispute from your Orders page within the warranty timeframe. Be sure to provide video evidence (a screen recording of you logging in or using the service immediately after purchase) to ensure a smooth arbitration process.
What payment methods do you accept?
We support a wide range of cryptocurrencies for deposits including USDT (TRC20, ERC20, Polygon), Bitcoin, Ethereum, and TON. We process these through gateways like Cryptomus and Binance Pay.
How long does withdrawal take?
Withdrawals are typically processed within 24 hours. The minimum withdrawal amount depends on the cryptocurrency chosen. Please note that blockchain network fees will be deducted from the withdrawal amount.
How do I increase my seller rank?
Seller ranks are automatically calculated based on your total sales volume, average rating, and account age. Higher ranks unlock lower commission fees and better visibility.