Help with the Platform
Got questions? We're here to help you navigate Hstock safely and efficiently.
Buying Guide
Learn how to find the best items, verify sellers, and check out securely using our escrow system.
Read the Guide →Selling on Hstock
Start your own store, list products, manage instant deliveries, and withdraw your earnings easily.
Learn about Selling →Frequently Asked Questions
How does Escrow work?
When you purchase an item, your funds are securely held by Hstock. The seller only receives the money once you confirm you have received the goods and they are working as described. If there's an issue, you can open a dispute within 24 hours to get a refund.
What happens if a product is invalid?
If the account details or files you received are invalid, go to your Orders page and click 'Contact' to message the seller. If they do not resolve it, you can escalate the chat into a Dispute, and our Support Team will step in to issue a refund from the escrowed funds.
How do I contact Support?
If you have a general inquiry or need help with a transaction, you can open a support ticket directly from your Buyer or Seller Dashboard. Our team usually responds within a few hours.